Privacy Policy

Pro-Activ Building Group Pty Ltd ("Pro-Activ Building Group", "we", "us" or "our") is committed to protecting the privacy of personal information we hold. This policy explains how we collect, use, disclose and protect personal information, in line with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This policy applies to personal information collected through our website, by phone, by email, and in the course of providing strata, commercial and residential construction and maintenance services.

The Kind of Personal Information We Collect

The personal information we collect depends on how you interact with us, and may include:

• Your name, business or strata scheme name, email address, phone number and postal address
• Details of your enquiry, property or project, including site addresses
• Correspondence between you and Pro-Activ Building Group, including emails and call notes
• Information provided in connection with quotes, works orders, inspections and reports (such as WHS inspections, building condition reports and causation reports)
• Information relating to strata schemes, owners corporations, property managers or other parties associated with a property we work on

We do not knowingly collect sensitive information (as defined under the Privacy Act) unless it is necessary for a specific engagement and you have provided it voluntarily.

How We Collect Personal Information

We generally collect personal information directly from you — for example, when you email or call us, request a quote, or engage us for services. We may also collect personal information from third parties where relevant to a project, such as strata managers, property managers, subcontractors, trades, insurers or government authorities, where this is necessary to deliver our services.

How We Use Personal Information

We use personal information to:

• Respond to enquiries and provide quotes
• Deliver construction, maintenance, project management and reporting services
• Coordinate trades and subcontractors on your behalf
• Meet compliance, WHS and reporting obligations
• Communicate with you about your property, project or ongoing works
• Maintain business records and comply with legal obligations

Disclosure of Personal Information

We may disclose personal information to:

• Subcontractors and trades engaged to deliver works on your property
• Our sister divisions within the Pro-Activ Group of Companies, where a project involves IT or fire safety compliance work
• Strata managers, property managers, owners corporations and other parties associated with a property, where relevant to the works
• Insurers, regulators or government authorities, where required for compliance, certification or a claim
• Professional advisers and service providers who support our business operations (for example, IT hosting or software providers)

We do not sell personal information to third parties.

Cookies & Third-Party Services

Our website uses Google Fonts to display typography and an embedded Google Maps iframe to show our service area. Loading these resources may result in your browser sending information — such as your IP address — directly to Google. This occurs independently of Pro-Activ Building Group and is governed by Google's own privacy policy.

If we add website analytics or advertising tools in future, this policy will be updated to reflect what is collected and how it is used.

Overseas Disclosure

Some of the third-party services we use (such as Google) may store or process information on servers located outside Australia. Where this occurs, it is subject to that provider's own security and privacy safeguards.

Data Security

We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. This includes restricting access to personal information to staff who need it to perform their role.

Retention

We retain personal information for as long as it is needed to fulfil the purpose it was collected for, including any legal, accounting or reporting requirements, after which it is securely deleted or de-identified.

Access & Correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, contact us using the details below. We will respond within a reasonable timeframe.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us using the details below so we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes To This Policy

We may update this policy from time to time to reflect changes to our practices or legal obligations. The current version will always be available on this page, with the date it was last updated shown above.

Contact Us

For privacy-related questions, access requests or complaints, contact us at:

• Emailinfo@pro-activsolutions.com.au
• Phone1300 307 102
• AddressBradbury NSW 2560